Operations

We work with clients to enhance the efficiency and effectiveness of their operations

Tell us about your projects

We specialize in assessing operations & processes with our Lean Management mastery, with a strong focus on improving step-by-step efficiency, making sure teams are onboarded and would be autonomous after we left.

The Gambling Cockpit’s Operations expertise

Delivery

  • Projects Management & Product Management methodologies
  • Processes audits & optimization
  • Agile Transformation
  • Operating Models (Agile, Scrum, Kanban, Agile at Scale, Tribes)

Customer Centers

  • Claim processes
  • Call centers and support services
  • Automatisation & selfcare

Our Solutions to your Ambitions

Auditing & measuring existing processes impact

1st Step

Recommendations & scope definition.

2nd Step

Experimentation.

3rd Step

Scaling & deployment

4th Step

Our track record

We have supported ambitious leaders in their Operations projects, making their business more efficient.

20+

Projects delivered

380+

FTE impacted by new organization model

25%

Costs reduction

The kind of projects we ran…

IT Department Reorganization

Making sure teams deliver what the customers need and don’t spend too many time in bug solving.

Data Governance

Coordinating the data teams across subsidiaries in other countries with those based at the Global Headquarters.

Agile at Scale transformation

Shifting projects methodology from a V cycle to a SAFe approach for a Private Bank.

Tribes Organization

Splitting the core activities in autonomous tribes allowing more teams to be more efficient, deliver faster and better products, adapted to the localization.

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Our Point of view on Operations.

igaming advisory operating models

Structuring a worldwide growth : frameworks for team efficiency.

News, Operations

Table of contents iGaming organisational specificitiesFor Affiliates:For Operators:Managing Organizations During Hypergrowth and International ExpansionFrameworks for successful localizationThe Tribe Model: A winning approach to manage growthScaling initiatives & projects at a worldwide scale. As businesses grow, relationships between teams become more complex and burdensome—especially when most operations are managed from a headquarters in another country. At…

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