In the realm of executive leadership, the Chief of Staff position transcends the conventional role of an executive assistant. It stands as a pivotal force within the executive suite, instrumental in translating strategic decisions into cohesive and actionable plans. As per the insights of industry experts and seasoned CoS practitioners, this multifaceted role can be categorized into five fundamental functions:

Air Traffic Controller: The CoS adeptly orchestrates the flow of information, decisions, and tasks between the CEO and senior leadership, ensuring seamless execution without any critical oversight.

Integrator: Serving as a vital link, the CoS harmonizes diverse work streams, dismantling barriers that impede holistic collaboration—vital in navigating the ever-evolving iGaming landscape.

Communicator: Operating as the liaison between the executive team and the wider organization, the CoS fosters clarity, alignment, and transparency in all communications.

Honest Broker: With impartial perspectives untainted by internal politics, the CoS furnishes the CEO with a comprehensive vantage point on pivotal issues.

Confidant: Earned trust being paramount, the CoS assumes the role of a discerning advisor to the CEO on strategic initiatives, cultural dynamics, and delicate organizational challenges.